Managing my subscription

  • I can’t login to my subscription, what do I do?

    It is possible that the subscription was purchased using “Guest Checkout” meaning a customer account wasn't created. To manage your subscription you create an account using the same email address that was used to purchase the subscription. Navigate to the login page here (https://ravecoffee.co....
  • How do I change my coffee selection each month?

    Nice and easy. Login to your customer portal. Next to the subscription you want to change select “Manage”. From the drop-down list select “Swap Product”. Select “Manage” against the coffee you’d like to change. Select “Swap” against the product that you would like to swap to (take care to s...
  • I don’t want to login each month and change my coffee selection, can you select the coffee for me instead?

    Yes, we can, and if you want to change at any point it’s all available from your customer portal. Here’s how Login to your customer portal. Next to the subscription you want to change select “Manage”. From the drop-down list select “Swap Product”. Select “Manage” against the coffee you’d like...
  • What changes can I control from my “Customer Portal”?

    Change Frequency View / Update Card Update Address Update Shipping Method Change Upcoming Order Date View Upcoming Orders View Transactions Change Product Quantity Swap Product Cancel Order
  • Managing your Personnel or Recurring Subscription

    Sign in to your website account via "My Account" at the top right-hand side of any web page or Menu / Login on a Mobile device. If you don't have an account then click "New Customer" and sign up using the email used at purchase. On your Account Page click "Manage Subscription" (Bottom Left) this...
  • I have chosen “Roastery Choice” coffee selection but now I want to choose my own coffee, what do I do?

    Nice and easy. Login to your customer portal. Next to the subscription you want to change select “Manage”. From the drop-down list select “Swap Product”. Select “Manage” against “Roastery's Choice” that you’d like to change. Select “Swap” against the product that you would like to swap to (t...
  • I have a “Traditional” subscription but would prefer my coffee roasted slightly lighter, how do I switch to a “Discovery” subscription?

    From your Customer Portal, you can only swap coffee within your Traditional subscription. If you want to change to a Discovery subscription we’d be happy to make that change for you - please contact us (https://ravecoffee.reamaze.com/conversations/new).
  • I have a “Discovery” subscription but would prefer my coffee roasted slightly darker, how do I switch to a “Traditional” subscription?

    From your Customer Portal, you can only swap coffee within your Discovery subscription. If you want to change to a Traditional subscription we’d be happy to make that change for you. Please contact us (https://ravecoffee.reamaze.com/conversations/new).
  • I’d like to change to whole bean or a different grind type, what do I do?

    Nice and easy. Login to your customer portal. Next to the subscription you want to change select “Manage”. From the drop-down list select “Swap Product”. Select “Manage” against the coffee you’d like to make changes to. Select “Swap” against the product that you would like to change to (tak...
  • Can I reschedule my next delivery?

    Nice and easy - login to your customer portal. Next to the subscription you want to change select “Manage”. From the drop-down list select “Reschedule Upcoming Order” Choose a new date from the calendar and confirm with okay. All subsequent orders will be updated to reflect the new date. If you...
  • Can I change how many bags I receive?

    Nice and easy. Login to your customer portal. Next to the subscription you want to change select “Manage”. From the drop-down list select “Product Qty” Change the Qty to the desired amount and confirm with "Update". All subsequent orders will be updated to reflect the new qty. (You can always ...
  • Can I change my delivery address?

    Yes, you can. You must change the delivery address within the specific subscription (Please note customers that have multiple subscriptions going to different addresses as gifts - the address changes against the main Rave Coffee account login will not affect individual subscriptions for this ...
  • Can I change my Subscription frequency ie how often I receive my coffee?

    Yes, you can. Login to your customer portal. Look for the Column that says “Frequency” You will see your current selected frequency in blue. Select this and a popup “Update Delivery Interval” will appear. Choose your desired frequency and confirm with “Update” You’re done! If you need help co...
  • Can I get my next coffee early?

    Nice and easy. Login to your customer portal. Next to the subscription you want to change select “>Manage”. From the drop-down list select “Reschedule Upcoming Order” Choose a new date from the calendar (you can select the next day) and confirm with okay. All subsequent orders will be update...
  • Can I pause my Subscription?

    You can achieve something similar by changing the delivery date to a date in the future. You can keep pushing the delivery forward until you are ready to receive it. Login to your customer portal. Next to the subscription you want to change select “>Manage”. From the drop-down list select “...
  • When is my next delivery?

    Login to your customer portal. Next to the subscription you want to change select “>Manage”. From the drop-down list select “Scheduled Orders” This will show you your planned dates going forward” If you need help contact us below.
  • Can I change my Credit Card details?

    Yes absolutely. Login to your customer portal. Next to the subscription you want to change select “>Manage”. From the drop-down list select “View./Update Card” Enter the new details and confirm with “Update”. This will now be the new card going forward. If you need help contact us below.
  • I want to cancel my subscription. What should I do?

    Sad times, if you need to make changes or talk anything through then please call or email the office, we’re happy to help. If you still want to cancel, log in to your subscription portal and select “>Manage”. From the drop-down list select “Cancel Subscription” please choose the cancelation r...