Subscription General Info

  • Am I locked into my coffee Subscription?

    No, of course not, you can cancel anytime directly from your customer portal. We’d be much happier if you stayed so if you need help or want to make changes please contact us (, and we will do all we can to help.
  • Is postage included in the price?

    Yes, it is, we’ll post the coffee via Royal Mail 2nd Class and you should receive it within 48hrs of despatch. You can upgrade to First Class when you checkout should you need it to arrive sooner.
  • Am I in control? Can I make changes to my subscription without calling you?

    Yes, you can, our recurring customers can log in via their own “Customer Portal” where they have full control over the subscription. Gift customers will need to contact us ( direct or send an email to
  • What is the difference between a Gift Subscription and a Recurring Subscription?

    A gift subscription is prepaid ie you pay for the entire subscription upfront either 3,6 or 12 Months. You then choose who you would like this to go to and fill in the recipients details in the shipping address option. You will be given the option to gift wrap and add a message. We despatch the ...
  • What is the difference between Discovery or Traditional Coffee Subscription?

    The difference is purely in the type of coffee that you receive and not the way in which the subscription works. Discovery - These coffees are clean, balanced and distinct in flavour. Roasted lighter to preserve origin character. Best drank black. Traditional - These coffees are aromatic, rich ...
  • Do you post subscriptions outside of the UK?

    Yes, we do, all over the world in fact! Your shipping cost for the relevant country will be calculated at checkout!
  • How fresh will my coffee be?

    We roast our subscription coffee three times per week, you’ll receive the coffee from the nearest roast date - so in perfect timing for your coffee to be rested and ready to drink when it arrives.
  • Will the coffee fit through my letterbox?

    We have designed the subscription box to be narrow to fit through most UK letterboxes although some mailboxes still do cause issues. If you are ordering more than one bag of subscription coffee then the order will be too large to fit through the letterbox. If you find this becomes an issue plea...
  • How often do you change the ‘Roastery's Choice” coffee?

    The coffee is changed each calendar month, if you select a delivery rate more frequently than this, then you may periodically receive delivery of the same coffee. If you order more than one bag at a time then they will be the same coffee.
  • I have a promotion code, how do I use it?

    Select the subscription that you’d like to purchase and add it to your cart. On checkout, within the “Order Summary” page is a section “Have a discount code?” Enter your code here and click apply. If your code is eligible the price will be updated and you can complete your purchase.
  • When will the coffee be ready to drink?

    For filter, cafetière etc it will be perfectly rested and ready to drink when you receive the coffee. Espresso will be ready to drink four days after the roast date and will further improve in the following two weeks. For best results enjoy your coffee within a calendar month of the roast date.