Accessing my 'Manage Subscription' portal
We are currently updating our 'Manage Subscription' portal in customer accounts. We anticipate customers not having access for a few days, from 16th November.
If you need to make a change then we can do this for you. Please contact us here providing the email address associated with your accoun...
Am I locked into my coffee Subscription?
No, of course not. You can cancel at anytime directly from your customer portal. We’d be much happier if you stayed so if you need help or want to make changes please contact us, and we will do all we can to help.
Is postage included in the price?
Postage is included in the price of our 'Monthly Box' only. The shipping service used is Royal Mail 2nd Class Tracked service and you should receive it within 2-3 days after despatch. You can upgrade to 1st Class Tracked when you checkout should you need it to arrive sooner. The delivery aim f...
Am I in control? Can I make changes to my subscription without calling you?
Yes, you can. Our recurring customers can log in via their own “Customer Portal” where they have full control.
Gift customers will need to contact us direct or send an email to email@example.com to arrange for any changes to be made.
What is the difference between a Gift Subscription and a Recurring Subscription?
A gift subscription is prepaid i.e. you pay for the entire subscription upfront either 3, 6 or 12 months. You then choose who you would like this to go to and fill in the recipients details in the shipping address option. You will be given the option to gift wrap and add a message during the chec...
What is the difference between Discovery or Traditional Coffee Subscription?
The difference is purely in the type of coffee that you receive and not the way in which the subscription works.
Discovery - These coffees are clean, balanced and distinct in flavour. Roasted lighter to preserve origin character. Best drank black.
Traditional - These coffees are aromatic, rich ...
Do you post subscriptions outside of the UK?
Yes, we do, all over the world in fact! Your shipping cost for the relevant country will be calculated at checkout!
How fresh will my coffee be?
We roast our subscription coffee three times per week, you’ll receive the coffee from the nearest roast date - so in perfect timing for your coffee to be rested and ready to drink when it arrives.
Will the coffee fit through my letterbox?
We have designed the subscription box to be narrow to fit through most letterboxes although some mailboxes still do cause issues. The measurements of our subscription boxes are - Height: 40mm, Width:180mm, Length: 270mm
They are sent by Royal Mail Tracked post, so if the package does not fit th...
How often do you change the ‘Roastery's Choice” coffee?
The coffee is changed each calendar month, if you select a delivery rate more frequently than this, then you may periodically receive delivery of the same coffee. If you order more than one bag at a time then they will be the same coffee.
When will the coffee be ready to drink?
For filter, cafetière etc it will be perfectly rested and ready to drink when you receive the coffee. Espresso will be ready to drink four days after the roast date and will further improve in the following two weeks. For best results enjoy your coffee within a calendar month of the roast date.
When will my first subscription delivery be processed?
If you are subscribing to a personal 'Recurring Subscription' or one of our 'Subscribe and Save' products, once you have placed your order your first delivery will drop straight through to our production queue. If your order has been placed after 6.00 a.m. then your order will be shipped out the...