How do I log into my account?
From a desktop or tablet:
Log into your website account via 'My Account' at the top right-hand side of any web page.
From a mobile device:
Log into your account by click on the 'Menu' button and scroll down to the 'Login' option.
You may have made a purchase using "Guest Checkout" meaning y...
I tried to log in but it says I don’t have an account with you?
It is possible to purchase a product/subscription without creating an account with us by using the “Guest Checkout”.
To create an account and manage your purchases, follow the link below and 'Sign Up' using the email you used for your previous purchase. This will link previous purchases to your ...
How do I change my delivery address?
To update your delivery address you will need to log in to your RAVE account. (Follow FAQ "How do I log in to my account?).
Once you are logged in to your account:
On the left-hand side under 'Primary Address' click 'View Addresses'.
You may have several different addresses listed. The addre...
How do I reset my password?
If you wish to reset your password on your account please contact us here and we will send through an email link for you, then simply follow the instructions.
If you need to get this changed urgently, outside of our office hours, you can use the 'forgot password' link and create your new password...
How do I update the email address associated with my account?
If you need to update the email address associated with your RAVE account, we need to do this for you. Just contact us here.o
Just let us know your current email address and what you need it to be changed to.