Welcome to Our Help Site

Your Account

5 articles in this Topic

• How do I log into my account?
• I tried to log in but it says I don’t have an account with you?
• How do I change my delivery address?
• How do I reset my password?
• How do I update the email address associated with my account?

Orders

3 articles in this Topic

• Has my coffee been despatched
• I am missing an item from my order
• I have received an incorrect item in my order

Postage and shipping

3 articles in this Topic

• I live outside the UK - can I still order from you?
• When should I expect my coffee order to arrive?
• Which postal companies do you use for shipping?

Subscription General Info

12 articles in this Topic

• Am I locked into my coffee Subscription?
• Is postage included in the price?
• Am I in control? Can I make changes to my subscription without calling you?
• What is the difference between a Gift Subscription and a Recurring Subscription?
• What is the difference between Discovery or Traditional Coffee Subscription?
• Do you post subscriptions outside of the UK?
• How fresh will my coffee be?

See all articles in Subscription General Info →

Roasted Coffee

9 articles in this Topic

• What grind should I choose?
• How long should I rest my coffee for before using?
• How should I store my coffee?
• Should I store coffee in the freezer?
• My coffee beans looks lighter than I expected?
• What do you call a dark roast?
• My coffee tastes sour or very bitter.

See all articles in Roasted Coffee →

Subscribe & Save

2 articles in this Topic

• I can't login to my subscription, what do I do?
• What changes can I make to my subscription?

Monthly Box Subscription

15 articles in this Topic

• I can’t login to my subscription, what do I do?
• What changes can I control from my “Customer Portal”?
• Managing my monthly box
• I have a “Traditional” subscription but would prefer my coffee roasted slightly lighter, how do I switch to a “Discovery” subscription?
• I have a “Discovery” subscription but would prefer my coffee roasted slightly darker, how do I switch to a “Traditional” subscription?
• I’d like to change to whole bean or a different grind type, what do I do?
• Can I reschedule my next delivery?

See all articles in Monthly Box Subscription →

Gift subscription

7 articles in this Topic

• Can I log in to manage my subscription?
• I’d like to change to whole bean or a different grind type, what do I do?
• I have just received a bag of coffee as a subscription gift, what happens next?
• What changes can RAVE make to my Gift Subscription?
• When does my subscription expire?
• What happens when my subscription comes to an end?
• Will the coffee fit through my letterbox?

Gifts

2 articles in this Topic

• Can I make sure no pricing information goes to the recipient?
• Do you offer gift wrapping service?

Website

1 article in this Topic

• How do I remove items from my basket?

Discounts

4 articles in this Topic

• Discounts and free shipping
• I have a discount code, where do I use it?
• I signed up to your newsletter but haven't received the discount code?
• I've just received a promotional discount email but the code doesn't work.

Covid -19

2 articles in this Topic

• Are you accepting orders?
• How long will my order take to arrive?

Pods

5 articles in this Topic

• Can I use RAVE Nespresso® Compatible Pods in my machine?
• Can I recycle the pod packaging?
• What is the shelf life of the pods?
• How do I store my pods?
• Can I get the Nespresso compatible pods as a subscription?